Terms and Conditions

Last updated: 9 November 2026

These Terms and Conditions apply to your use of the CTSW Skills Ltd website at ctswskillsltd.co.uk/ and to enquiries about our education, training and related services. They explain the general terms for using our website and contacting us. Specific course, apprenticeship, learner, employer or funding arrangements may be governed by separate agreements, policies or programme documentation. Where a separate agreement applies, its terms will take priority for the relevant service.

1. About CTSW Skills Ltd

CTSW Skills Ltd
Company number: 11376498
West Wing, Drakes Hill Court, 27 Burrington Way, Honicknowle, Plymouth, Devon, PL5 3LR, United Kingdom
Telephone: 01752 782 046
Email: learning@ctswskillsltd.co.uk
Website: ctswskillsltd.co.uk/

2. Our organisation and services

CTSW Skills Ltd is a private training organisation based in Plymouth. We support learners through education and training pathways, including pre-16 and post-16 provision, apprenticeships, NVQs, diplomas and short courses. The website describes programmes and training in areas including construction, early years education, functional skills, catering and hospitality, alongside learner support and progression opportunities.

Course availability, entry requirements, delivery arrangements, qualification details and eligibility may vary by programme. Information on the website is general information and does not guarantee a place, qualification outcome, funding or employment.

3. Website information

We make reasonable efforts to keep website content accurate and current. However, course details, dates, programme availability, entry requirements, staff information and other content may change. Please contact us to confirm important details before making decisions or relying on information published on the website.

4. Enquiries and applications

Submitting an enquiry or application through the website does not automatically guarantee admission, enrolment, a training place, apprenticeship, funding or a particular outcome. We may need to contact you for further information, assess eligibility or suitability, and complete relevant checks before confirming any place or arrangement.

You are responsible for providing information that is accurate and complete. Please tell us if relevant information changes after you have submitted an enquiry or application.

5. Learner participation and conduct

Learners are expected to participate respectfully and responsibly in learning activities, follow reasonable instructions from staff, comply with applicable health and safety requirements and respect the rights and wellbeing of others. CTSW may apply its relevant learner policies and procedures where concerns arise. These may include behaviour, safeguarding, health and safety, attendance, complaints, bullying and harassment, and codes of conduct.

Where a learner is under 18, appropriate safeguarding and welfare arrangements will apply. Specific expectations and procedures may be set out in learner handbooks, programme agreements or individual policies.

6. Safeguarding, welfare and learner support

CTSW is committed to providing a supportive learning environment. We may take appropriate steps to respond to safeguarding, welfare, health and safety or learner-support concerns, including sharing information with relevant professionals or authorities where necessary and lawful. Further information may be provided through our safeguarding and related policies.

7. Courses, qualifications and progression

Course content, delivery, assessment methods, qualification requirements and progression routes are subject to the relevant programme and awarding organisation requirements. Completion of a course or programme does not guarantee a particular grade, qualification, job, apprenticeship, placement or progression opportunity. Learners must meet the applicable attendance, participation, assessment and other requirements.

8. Apprenticeships and employer arrangements

Apprenticeships and work-based learning may involve separate agreements between the learner, employer and training provider. The responsibilities of each party, programme requirements, working arrangements, assessment and funding conditions will be set out in the applicable documentation. These website terms do not replace or amend those agreements.

9. Fees, funding and payments

Any fees, funding eligibility, payment arrangements or additional costs applicable to a programme will be communicated through the relevant course information, offer or separate agreement. Funding and eligibility may depend on government rules, learner circumstances, employer arrangements and programme requirements. Do not rely on general website information as confirmation that a course will be funded or free of charge; please obtain confirmation from CTSW before enrolment.

10. Changes to courses and services

We may need to amend course content, tutors, timetables, delivery methods, facilities or programme arrangements for educational, operational, staffing, safety, regulatory or other reasonable reasons. Where a change materially affects an agreed learner or employer arrangement, we will take reasonable steps to communicate the change and explain any available options in accordance with the relevant agreement and applicable law.

11. Cancellation and withdrawal

Course cancellation, learner withdrawal, transfers, refunds and any notice requirements are governed by the relevant enrolment, learner, employer or programme agreement and applicable law. Please contact the CTSW team promptly if you wish to withdraw, cancel an application or discuss a change to your arrangements. We will explain the procedure that applies to your particular programme. Nothing in these terms removes statutory rights that cannot lawfully be excluded.

12. Use of the website

You may use the website for lawful purposes and to obtain information about CTSW and its services. You must not misuse the website, attempt to gain unauthorised access to systems or data, interfere with website security or operation, introduce malicious code, or submit information that is knowingly false, unlawful or harmful.

13. Intellectual property

Unless stated otherwise, website text, images, graphics, logos, documents and other materials are owned by CTSW Skills Ltd or used with permission. You may view and print material for personal, non-commercial reference relating to our services. You must not reproduce, distribute, modify or commercially exploit website materials without our prior written permission, except where permitted by law.

14. Third-party links and resources

Our website may link to external organisations, awarding bodies, public authorities, employers or other resources. These links are provided for information and convenience. We do not control external websites and are not responsible for their content, availability, terms or privacy practices.

15. Website availability

We aim to keep the website available and functioning properly, but do not guarantee uninterrupted or error-free access. We may update, suspend or withdraw website content or features for maintenance, security, operational or other reasonable reasons.

16. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the above and to any rights that cannot be excluded by law, CTSW will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control. Nothing in these terms affects statutory rights or any responsibilities set out in a separate learner, employer or programme agreement.

17. Privacy and cookies

We handle personal information in accordance with our Privacy Policy. Information about cookies and similar technologies used on this website is set out in our Cookie Policy.

18. Changes to these terms

We may update these terms from time to time to reflect changes to our website, services or legal requirements. The latest version will be published on this page with its updated date. Any separate agreement will continue to apply according to its own terms.

19. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales shall have jurisdiction, subject to any mandatory legal rights that apply to you.

20. Contact us

If you have questions about these terms or our services, please contact:
CTSW Skills Ltd
West Wing, Drakes Hill Court, 27 Burrington Way, Honicknowle, Plymouth, Devon, PL5 3LR
Email: learning@ctswskillsltd.co.uk
Telephone: 01752 782 046